Appointments

Appointments System

Appointments can be booked and cancelled ONLINE via the link at the top of this page. Registering for online GP services is easy; speak to a member of reception to request your personal access log-on details.  We will also need a form of identification.

When you need an appointment with a doctor, please be aware that there are different types of appointments available as described below. 

Due to the COVID-19 pandemic, the initial consultation with doctors will be via telephone followed by face to face appointments as required.

Pre-booked: (Preferred Appointments)

These appointments can be booked  up to one week in advance

  • They are generally available early in the morning and towards the end of the evening surgery.
  • More slots are available. 
  • You can ring at your convenience.
  • This  is encouraged , as you need not ring the surgery repeatedly  at the peak  time 8.00-9.00 am

Pre-book in the week :

  • Slots are also made available to book in the current week depending on the availability.
  • For example call on Monday to book up to Friday that week.

 Same day (within 24 hours):

These appointments are available on the day you ring.

  • You may have to ring between 8.00-9.00am when lines are busy, hence it is advisable to pre-book an appointment wherever possible.
  • These appointments start 9.30am.
  • Limited slots available.
  • You may have to see any GP and depends on the available slots.

Emergency Appointments

These appointments are for:

  • Urgent illnesses which must be seen the same day when available slots are full.
  • Children under 2 years,
  • Palliative care patients

Telephone Consultations

These appointments are generally booked regarding

  • minor ailments /advice
  • to discuss test results,
  • for medication reviews 
  • for administrative matters.

Please ring 020 8330 4056 between 08:00 and 10:30 to request a telephone consultation. The doctor will call you back during the morning or afternoon surgery times. Please leave your contact number and you will be contacted once. If not answered or unable to leave message, you have to ring back again.

Doctors Consulting Times

 

Morning

Afternoon

Monday

08:30 -13:00

15:30- 18:00

Tuesday

08:30 -13:00

15:30- 18:00

Wednesday

08:30 -13:00

15:30- 18:00

Thursday

08:30 -13:00

15:30- 18:00

Friday

08:30 -13:00

15:30- 18:00

Please Note:

Please avoid making appointments for self limiting viral illnesses like cough, colds, diarrhoea. Antibiotics will not help viral illnesses.

You can also get advice from the pharmacist. This will allow doctors to see patients who are in need of urgent attention.

Consultations with the doctor are limited to the patient who has booked the appointment.

Nurses and Health Care Assistant Appointments

Nurse appointments can be booked in advance, up to two weeks ahead.

Nurses Appointments

Monday

8:30 - 13.00

14:30 - 18:00

Tuesday

8:30 - 13:00

None

Wednesday

8:30 - 13:00

14:30 - 18:00

Thursday

8:30 - 13:00

14:30 - 18:00

Friday

8:00 - 13:00

None

Home Visits

If possible please try to telephone reception between 08:00 and 10:30 if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Extended Hours

With effect from 1st April 2020 our extended hours are 7.30- 8.00 Am Monday to Friday

Telephone Number: 020 8330 4056

Kingston GP Extended Hours Service

This service operates 7 days a week from 08:00 until 20:00 and patients of the Practice can book an appointment at a convenient time with the GP Service provider through our Practice receptionist.

Click here for full information.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.