Online Consultations

patient filling out an online consultation form

Limited daily availability

Please note that due to clinical safety, this online service is currently only available 6am - 6:30pm Monday to Friday. If your enquiry is urgent, please call the surgery outside of these times.

Our online consultations utilise an online system called AccuRx, a technology that allows us to receive online information from patients about their health and requests for appointments.

Online Consultations mean that you can contact your GP at any time of day about a medical or administrative issue. You answer a few short questions on the AccuRx website, and you will get a response within the time stated on the form.

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What should I use this form for?

You can use this form for anything you would usually contact your GP for: medical issues you want to discuss with a doctor or nurse, repeat prescriptions, or admin issues like getting a sick (fit) note or an update on test results. Please do not use this form for anything you need a response for more urgently than the timeframe given on the form. If you think you need help before then, you should call the surgery.

What questions will I be asked?

You’ll be asked questions either about your medical or admin query, and then for some contact details. If you have a medical query, you’ll be asked to describe it, how long it’s been going on for, and what you’re worried about. For admin requests, you can choose from asking about test results, repeat prescriptions, fit/sick notes, referrals, a doctor’s letter, or something else. You will be asked for your contact details so that your GP can find your record on their system, and make sure they’re giving you the best advice based on your history.

What details do I need to be able to fill in the form?

You’ll be asked for your name, date of birth, postcode, gender, and your contact number. If you have your mobile phone to hand, then you can choose to receive a code via text message to enter into the website. This allows the staff at your practice to locate your record faster.

How long will the form take to complete?

The form should only take a few minutes to complete. If you have any issues or can’t fill the form out, please contact us and we will able to help you complete your request.

How long does it take to get a response?

The form will tell you how long it could take to get a response from the surgery, which may change according to how busy we are and how many staff are available. For example, the form may say “This will be read by a member of the team within 2 working days”. Working days means Monday to Friday. Therefore, if you fill out the form on a Tuesday afternoon and the timeframe is 2 working days then you won’t get a response from your GP until the Thursday. You shouldn’t use the form if you think you need help before the timeframe that’s given, you should call the surgery instead.

Can I see a walkthrough of how to use the system?

Yes, you can see video guides to using AccuRx for medical and administrative requests at YouTube using the links below:

What are the benefits of online consultations?

  • Easy to access - it should only take a couple of minutes to fill out your information.
  • No waiting on hold on the phone.
  • Your request will be seen by the right person.
  • Those who need appointments will be a priority, rather than those who get through on the phone first.
  • No unnecessary appointments: your GP might be able to help more quickly and easily, for example with a phone call, or by referring you directly to the service you need, such as physiotherapy.

What happens to my data?

Any information that you’ve entered may be saved to your medical record. Any data processed is fully encrypted and hosted on secure servers, following best practice guidance from NHS Digital and the UK National Cyber Security Centre.

How do I know that this is secure?

AccuRx are an NHS Digital approved supplier and have completed NHS Data Security and Protection Toolkit assurance (under NHS ODS code 8JT17). AccuRx also has both the Cyber Essentials and Cyber Essentials Plus certification. AccuRx is trusted by over 6,300 practices, 130,000 NHS staff members and 9 million patients.

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