Suggestions & Complaints

Want to make a suggestion to the practice?

We welcome your comments & suggestions so that we can provide best services to our registered population.

Please come to surgery and complete the necessary forms available at the reception desk (please do not send email or use online forms) so that it can be actioned in an orderly and timely manner.

Many thanks for your co-operation.

a woman sitting at a table using a laptop computer

Want to make a complaint?

a person on a mobile phone

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Our practice policies is to fill a complaint form which is obtained from reception desk. If anyone is unable to visit the surgery, please email sunray.surgery1@nhs.net and request a complaint form so that correct procedures are followed. 

 

Many thanks for your co-operation.