Accessibility Statement

The practice wants as many people as possible to be able to use this website. For example, that means you should be able to:

1. zoom in up to 300% without the text spilling off the screen
2. navigate most of the website using just a keyboard
3. navigate most of the website using speech recognition software
4. listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to the vast majority of available standards and guidelines.

This website endeavours to conform to World Wide Web Consortium (W3C) Web Content Accessibility Guidelines version 2.1 AA standard. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people.

This site has been built using code compliant with W3C standards for HTML and CSS. The site displays correctly in current browsers and using standards compliant HTML/CSS code means any future browsers will also display it correctly.

Whilst we strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.

How accessible this website is

The majority of this website is fully accessible, and we run regular audits to identify any new problems.

We know that some parts of the website aren't fully accessible:

• we have a large number of old publication documents which are in PDF format, and haven't been designed for accessibility.
• some content is embedded in our website, such as maps and videos, and you cannot easily scale these on screen (but you can open a full screen version).
• some embedded videos from 3rd party providers do not have captions.
• The ‘postcode checker’ form field on our practice catchment area tool is missing a description, but we cannot amend this directly as it is provided by a third party developer in javascript format that does not allow us to add a form field description.
• The main navigation dropdown menus are not fully keyboard accessible, so we have added a simplified navigation menu for keyboard users.

Feedback

We are always looking to improve the accessibility of this website and we welcome your feedback. If you find any problems not listed on this page or you think we are not meeting accessibility requirements, please let us know. If you require this information in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us using the following details:

Call: 020 8330 4056

Sunray Surgery
97 Warren Drive South
South Tolworth
Surbiton
KT5 9QD

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

We are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This website is closely compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Disproportionate burden - Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag. We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the website is next updated.

Content that’s not within the scope of the accessibility regulations:

How we tested this website

This website was last tested in December 2023 with manual checks of the site's code, and also use of the WAV (Web Accessibility Tool) , the Eqal web accessibility Chrome browser extension, and the Accessibility Insights for Web Google Chrome browser extension.

We tested every page of our site that was online and available to the public at this date.

Accessibility Resources

We recognise that many people with accessibility issues will use their own software and browser extensions to make websites more accessible. We have however, as well as meeting as many accessibility guidelines as we can without creating a disproportionate burden to the practice also made the Equal Web Digital Accessibility tool available on our website (available from the wheelchair user icon towards the bottom left of all the pages of our site)

We recommend visiting the AbilityNet website which has excellent advice on making your device easier to use if you have a disability.

This statement was prepared in December 2023